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SHIPPING & RETURNS

Shipping Policy

Shipping Policy:

  1. Order Processing: Once an order is placed, it will be processed within 1-2 business days, excluding weekends and holidays.

  2. Shipping Methods: We offer standard shipping through reliable carriers, which typically takes 3-7 business days for domestic deliveries. Expedited shipping options may also be available at an additional cost.

  3. Shipping Charges: Shipping charges will be calculated at checkout based on the destination and weight of the package.

  4. Tracking Information: Once the order is shipped, customers will receive a confirmation email with tracking information to monitor the status and estimated delivery date of their package.

Return & Exchange Policy

Return Policy:

  1. Eligibility: We want our customers to be fully satisfied with their purchase. If, for any reason, you are not happy with the book received, you may be eligible for a return or exchange.

  2. Timeframe: Returns or exchanges must be initiated within 3 days of receiving the book. After this period, we will assume that you are satisfied with your purchase.

  3. Condition of the Book: To be eligible for a return or exchange, the book must be in its original condition, unused, and free from any damage or signs of wear.

  4. Return Process:

    1. Contact Customer Support: Please email our customer support at hello@theipyagency.com with your order number, reason for return, and any relevant details. Our team will guide you through the return process.

    2.  Return Authorization: Once your request is reviewed, we will provide you with a return authorization if eligible. Please include this authorization along with the returned item.

    3. Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item shipped, damaged book).

    4. Refund or Exchange: Upon receiving the returned item, we will inspect its condition. If approved, we will process the refund to the original payment method or initiate the exchange as requested.

 

Note: Please ensure to securely package the book for return to prevent damage during transit. We recommend using a trackable shipping service to ensure the safe delivery of the returned item.

If you have any further questions or concerns regarding our shipping and return policy, please feel free to contact our customer support.

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